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E-government is also known as e-gov, electronic government, Internet governance, digital government, online government, connected government. As of 2014 the OECDstill uses the term digital government, and distinguishes it from e-government in the recommendation produced there for the Network on E-Government of the Public Governance Committee.^[4] Several governments have started to use the term digital government to a wide range of services involving contemporary technology, such as big data, automation or predictive analytics.

In electronic government systems, government operations are supported by web-based services. It involves the use of information technology, specifically the Internet, to facilitate the communication between the government and its citizens.

Trust in e-governance is very highly dependent on its performance and execution, which can be measured through the effectiveness of current actions. This is much riskier and prone to fluctuation than a system of trust that is based on reputation because performance does not consider past actions.

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